Frequently Asked Questions (FAQs):

How do I change my profile information?


If you need to change any of your profile information, including: Username, Password, First and/or Last Name and Email address, follow these steps:

1. Log in to the application using your login information.



2. In the top right corner of the application screen there is a “My Profile” button. Click this button.



3. This will open a window containing all of your profile information. You can change any of these fields, including: username, password, First & Last name, email address, etc.



4. After changing the desired field(s), click "Save" to keep the changes that were made. If you do not wish to continue with changes made, click "Cancel."

How can I download a copy of my certificate?



1. Log in to the application using your login information.



2. Locate the module for which you want to download your certificate. You may have to scroll down to find that particular module.



3. If you have completed the module, and there is a certificate to be downloaded, "Download Certificate" will appear next to a gold star in the Status/Action column. Simply click on the "Download Certificate" link, and you will be asked if you want to open or save the certificate. The certificate will be in Adobe PDF format, so you will need the Adobe Reader program to be able to open or print the certificate.

How do I know if I have fully completed a program, course or module?


If you aren't sure that you have fully completed a program, course or module; you can confirm by following these steps:

1. Log in to the application using your login information.



2. Locate the module (you may have to scroll down to find that particular module).



3. If a module is complete it will have
under the Status/Action column. If the module has
under the Status/Action, that means that you have started the module but had not yet completed it when you last exited the application.

How can I retrieve my lost login information?


If you have misplaced either your Username or Password then you can have an email containing this information sent to you by following these steps:

1. Click the "Log In" tab.



2. From the Log In screen you can access the “Forgot Password” form by clicking on the "Forgot your Username or Password?" link as shown below.



3. This will bring up a form asking you to fill in either your username or the email address that your profile contains in the system. Fill in either one of these fields and click “Submit.”



4. After submitting the form, please wait 5-10 minutes to receive the email. If you have not received the email within 10 minutes, please check for it in your spam and/or junk folders within your email client.